Our service

It’s the heart of your home and one of the most important purchases you’ll ever make so how do you start to design your new kitchen? At Urban Myth we aim to make the whole process as stress-free as possible. The first step is to book an appointment for a consultation at our showroom where you will meet your designer who will remain your direct contact throughout your whole project.

Consultation

At your first consultation your designer will take you through our showroom which has been specifically designed to inspire and offer you the opportunity to experience the quality of the finishes and features available. You can talk through possible layouts and create your ideal wish list.

Design

Your designer and their team will create a detailed visual, plan, and quotation for your kitchen. We will then invite you back to our showroom to present our ideas and talk through your specifications in detail.

After this meeting, we trust that you'll be satisfied with the direction we’ve taken your kitchen design and instruct us to proceed, enabling us to release drawings and visuals.

Home survey

Once you have confirmed your order with us we will arrange a home survey by your project manager to measure every aspect of your space, including the location of plumbing and electrical services. Your design will then be checked, and any amendments discussed and made to the plan to ensure your kitchen can be tailored exactly to your room.

Your order

When you are happy to proceed with your design and quote we will ask for a 25% deposit. As members of the KBSA and Trustmark, we fully comply with their code of practice and your deposit is fully protected under the customer care plus insurance scheme. For more details on the KBSA click here

Once your finalised design has been confirmed and ordered we will liaise with all trades involved in the creation of your new kitchen. Managing the ordering, delivery and installation of appliances, worktops and glass that we are supplying to make sure they coordinate with the schedule of works.

Installation

If you are having preparatory building work, your project manager will attend your site at various stages to check and confirm services and finished dimensions. During the installation, your project manager will be on hand throughout to answer any questions and ensure the standard of workmanship is to your satisfaction.

On completion

We will commission all appliances that we have supplied and provide a folder that includes all user manuals and appliance serial numbers so that they are close at hand should you need them.

We leave our customer information booklet in every kitchen we install which gives you essential information to help you look after your kitchen furniture and ensure it remains looking its best.

Ongoing support

Our dedicated aftercare team are available to help with any questions or concerns you have about your new kitchen or appliances.

Additionally, to ensure that you are as comfortable in your new kitchen as you were in your last we can arrange for our specialist home economist, who has over 25 years’ experience working for all the leading brands, to visit your home and run through how to use all your new appliances.

A copy of the customer information booklet can be downloaded here.